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  • The Customer is Bothering Me! by Shelle Rose Charvet http://www.thecustomerisbotheringme.com/

    Raving Fans: A Revolutionary Approach To Customer Service by Ken Blanchard and Sheldon Bowles

    Our duty is to be useful, not according to our desires but according to our powers.

    Henri-Frederic Amiel (1821 - 1881)

    Swiss philosopher, critic and writer